How Did We Do?
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1. Based on your experience, how likely are you to recommend us to friends, family, or colleagues? On a scale of 1–10 (1 = very unlikely; 10 = very likely)
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2. How would you rate your satisfaction with the technician you spoke to? On a scale of 1–10 (1 = unhappy; 10 = very happy)
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3. Based on your experience, how was the communication between you and the technician? On a scale of 1–10 (1 = uncommunicative; 10 = very communicative)
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4. Did the customer service representative resolve your issue to your satisfaction?
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5. Was the customer service representative knowledgeable and helpful?
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6. Was the customer service representative polite and friendly?
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7. From your experience, Was your repair done at the time manner?
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8. In your own words let us know how we did.
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